The interviewer wants to see that you have put time into researching and getting to know the offering at Navy Federal Credit Union. If you do have a car, volunteer it and share as much as you'd like in this regard. She was upset that she was going to be late for her event. This could lead to potential communication breakdowns and rework, a lack of confidence or not being self-guided in one's work, or a lack of emotional investment in securing this job. Maybe I'll see you sometime down the corridor. If you are self-taught or new to the industry, that's okay too! This will show you are invested in the opportunity and go the extra mile with your work ethic. Consider giving more details about the various roles you've had where you've handled member transactions. To identify the best person for the job, it is crucial to fully understand the nature of that job. Used under license. From developing creative solutions for current and future needs to strategic planning or working with members, youll find your fit with one of our teams: We offer perks for both full- and part-time employees like: Learn More About Benefits at Navy Federal. Yes No. 91% of employees at Navy Federal Credit Union say it is a great place to work compared to 57% of employees at a typical U.S.-based company . Just recently a customer showed up early to pick up their cake and it wasn't ready yet so the customer was upset. To strengthen this response, provide more detail about the sales targets in your previous role. Proper time management means success.". I enjoy that variety because it keeps me on my toes, engaged, and excited to come to work every day. GS-11 SALARY: $76,860 to $99,914. But there is no legal requirement for you to inform them if you have a car or not. We Serve With Compassion. Share the tools and methods you employ to prepare for and stay organized on the job. Once you've heard them, and mirrored to them what they are communicating, apologize for the situational circumstances that may have led them to their grievance. Exhibit your aptitude for assessing and prioritizing your tasks and how other priorities impact the time you have. These traits ensure that I will take every action necessary to do my job perfectly. I use logic to figure out how to arrange a customer's financial needs to meet policy while taking the path of least resistance. I seek a compensation plan aligned with the more significant responsibilities in this role. Share the basics of who you are, why you are here, where you come from, and where you're going. Have fun with it while maintaining professional boundaries. My strengths are in building rapport with clients, remembering their names and interests, and making them feel welcome every time they visit. ", "Yes, I am a patient person. I am much more dedicated and have not been late for work in years. RAMKUMAR: I'm exposed and I'm focusing on a whole gamut of things. By understanding who you are as a person, they'll hopefully be able to tell if you'll complement or clash with the personalities of their other employees. ", "I do have some sales experience I worked at ______ a few years ago and it's a cell phone company. ", "I understand that credit unions like Navy Federal Credit Union tend to have lower fees due to your non-profit and member-owned status. ", Written by Kevin Downey on July 22nd, 2022. Consider making your answer more memorable by sharing more specific fee differences such as lower amounts, which accounts have no fees, etc. I will put our members first by being friendly, always willing to help, and maintaining my knowledge of Navy Federal Credit Union products.". As a bank teller, I face numerous issues surrounding people needing access to their funds. . When it comes to the members of Navy Federal Credit Union, I will add value to every interaction and get to know them on a level that is personal yet still professional.". Being in the banking industry for the last five years, I have absorbed many materials related to customer service. Department. All employees are expected to follow our COVID-19 safety protocols. ", "Being a recent graduate and new to my career, I cannot say I have received any customer service-specific training. Always handing the money in the customer's hand and counting it back to make sure I have the right amount. ", 24/7 Member Services: ", "As of right now, I do not. "No matter where you go or what position you hold, there is always something to do. Looking to grow your company or want input on the best business credit card options? The interviewer wants to ensure you'll treat their customers with the dignity and respect they deserve as a Navy Federal Credit Union representative. Overview. ", "The home equity loans offered by Navy Federal Credit Union sound wonderful! Have a question or concern? Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. ", "What types of career growth opportunities would follow this position? This question explores your strengths and growth opportunities. This question focuses on how familiar you are with Navy Federal. Banking (9) . We proudly hire veterans, transitioning servicemembers and their spouses, and work with organizations that help military members find new careers. The online reviews are excellent, and I look forward to further serving your hard-working, well-deserving members. As a well-established credit union, Navy Federal Credit Union offers an excellent range of banking products for its loyal members. Next, demonstrate your customer service skills in action by including a personal example of a time in your career when you were able to use this approach to successfully resolve a customer policy complaint. Credit unions are often involved in community groups and take more care than large banks. I look forward to the formal training from Navy Federal Credit Union.". ", "Fraudulent checks can be a challenge to detect. Show that you are easy to get along with. Bank Secrecy Act Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. ", "I experienced a termination earlier in my career; I was not as prompt as I am today and bit off more than I could chew between being a full-time student and a part-time retail employee. ", "I am an honest person who is accountable and eager to learn. Whether you find the answer to the question before the interview is beside the point. "I have worked in the banking industry for twelve years without a discrepancy in my work. "I have received formal training in my current role and am very confident in my ability to detect counterfeit cash and fraudulent checks. You'll want to exhibit objectivity, emotional maturity, and detail the techniques you employed to navigate this terrain that led to an outstanding customer service experience. Vocalize your answer to exhibit your thought processes and problem-solving. Show that you have a strong sense for accurately estimating what is possible in a given timeframe and your success rate for meeting deadlines and for being flexible depending on the team's needs. Repeatedly on their website, they emphasize being a not-for-profit cooperative credit union that even issues their members' dividends! Answers to most questions about our process can be found on our Frequently Asked Questions page. ", "Credit unions are non-profits, and member-owned, which means they will almost always be more customer-centric. If you don't have a car, you can smile and tell them it was fine and comment on the scenery along the way. "I did very well in any math-related courses while obtaining my business degree. Describe the methods you employ to avoid burning out on this aspect of the work. ", "I have not received formal sales training, but with a little help, I believe I would enjoy a sales component to my job. Sign In. OPM offers standardized and customized surveys to assess organizational culture and climate, customer satisfaction, leadership competencies, causes of turnover, and other organizational needs. They especially want to make sure that the difficult person in this scenario wasn't you. I have begun to study terminology for the banking industry and will have a firm grasp before my start date. I watched online tutorials on YouTube, asked my colleagues for help, and observed others on the job. On many fake checks, this line will feel bumpy and raised. A person who doesn't have a car might be prone to all sorts of attendance issues, such as blaming their poor time management skills on missing a bus or experiencing a flat tire on their bike. Navy Child and Youth Programs (CYP) offers high quality early care and youth services in center-based (birth - five), facility-based (age 5-12), and recreational environments (teen; youth sports and fitness). Text, Navy Federal Credit Union, Army, Marine Corps, Navy, Air Force, Coast Guard, Space Force, Veterans. You are leaving a Navy Federal domain to go to: Cancel Generally speaking, my job function remains the same every day, but my customers offer me variety in my day. Interview process at Navy Federal Credit Union Overall experience Poor Excellent Easy Difficult Interview process length About two weeks 27% About a week 25% About a month 21% About a day or two 17% More than one month 9% Most reported steps Background check 75% On-site interview 73% Phone call/screening 69% Problem solving exercises 32% Distinguish how you feel Navy Federal stands apart. Choose a service or product you think stands out from the rest and explain why. Pensacola, FL. Navy Federal Credit Union wants to know how their salary offering will compare to your previous employer. I'll share my knowledge and the avenues I can explore to help them and do my best to keep the communication as amenable and transparent as possible. "Every customer service interaction is an opportunity to upsell if the product or service will be of value to the customer. Answer dates might appear two to three weeks before they were published. Dates shown above are approximate. Be open, realistic, and honest. "I use good logic every day! I will put Navy Federal Credit Union members first by maintaining knowledge of your products and services. I can ask your members lighthearted discovery questions, such as where they work or if they have any fun vacations coming up. Other times, I go to apply for a loan or ask for financial advice. The best way to answer this question is by sharing your methods for ensuring accuracy. If I make a mistake, I want to learn from that error. One of the most important factors is the MICR line, which is at the bottom of every authentic check. ", Not asking questions will suggest several possible red flags as a candidate. With a wide range of backgrounds and personalities, client and coworker connections can take time to form. Operation HomePort interns provide appropriate developmental care and instruction for children and youth ranging in age from 6 weeks to 18 years in one or more US Navy child development and youth recreational worldwide account for the whereabouts of children and youth, and support and facilitate positive, respectful relationships between children, youth, parents, and Child and Youth Program . My targets and goals are simple, but I like to exceed them, no matter what they are. Job satisfaction is vital to a company's success. My Account Information. I'd recommend using the STAR method to organize your story example. Learn about the American Navy and your career opportunities within the U.S. Armed Forces. Familiarize yourself with everything they stand for, and go the extra mile in your answer. And, since that time, our vision statement has remained focused on serving our unique field of membership: "Be the most preferred and trusted financial institution serving the military and their families. The answer to this question will be straightforward; yes, or no. Come join the Threat Discovery & Assessment (TDA) team within Navy Federal's Cloud Security Group. Think about the variety of skills you have and how those can benefit the Navy Federal Credit Union. Are you considering the U.S. Navy as enlisted or as an officer? They'll ask you to share with them your approach. RAMKUMAR: Finance and fintech is a really exciting place to be at this point. At 12 years old, I was managing my parents' finances. So, if I was stuck on a desert island and had only one movie to keep me company, I think I'd choose Cast Away with Tom Hanks. Does Navy Federal Credit Union encourage continued education or offer tuition reimbursement? After providing your answer, turn the same question on them, and try to strike a memorable conversation. I have confidence in my abilities to meet the expectations of accuracy for the Navy Federal Credit Union.". We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. If you can inject a sense of humor into your situational example, exhibiting a great attitude, all the better. They should also be skilled in identifying their members' individual and unique needs. For the Navy Federal Credit Union, this doesn't equate to pushing unnecessary products to gain a profit. This question also offers the opportunity to ask the interviewer if Navy Federal Credit Union offers tuition support or a reimbursement program for employees who wish to continue their education. If you have 25 horses and no timer, how many races would you have to run to figure out the top 5 fastest horses? During a busy weekend shift at Blue Sushi Sake Grill, our wait times for sushi were reaching 45 minutes. Computerworld is a registered trademark of International Data Group, Inc. Forbes is a registered service mark of Forbes LLC. This requirement is called time-in-grade. An assessment may be required to compete for this position. 93% Honestly, I zone out when I'm in my car. Share any bits of wisdom that you picked up along the way.If you do not have formal educational training relevant to this position, describe something you learned - life experience or self-taught - that showcases your merits and unique offerings. View all 249 questions about Navy Federal Credit Union What is on the assessment test Asked June 22, 2019 1 answer Answered July 10, 2019 - MSR (Former Employee) - Virginia It's a simulator like you're taking calls and being able to correctly understand and process requests Upvote Downvote Report Add an answer "I protect the privacy of every customer I assist by speaking in a respectful volume, protecting passwords, and advising banking customers on how to keep their information safe. IPSITA: They are using the Cloud, the APIs, the microservices, CICD. And lastly, do you have internal candidates also interviewing for this position? "I have a Bank Teller Certificate of Completion. Please consult the site's policies for further information. Job Family Job Family. ", "I would love to know more about the customer service training that you offer here at Navy Federal Credit Union. Also, take advantage of this opportunity to showcase your communication skills. These include etiquette, good written and oral communication skills, great memorization abilities, and a keen willingness to learn. Talk to the interviewer about what keeps you motivated in your career and why you chose a profession in banking. Assure the interviewer that you have strong attention to detail and will take every measure to protect the company's assets. The federal resume requires a lot of detail in order to determine that you are qualified for the position under consideration. Math has always been my favorite subject and my best skill is handling cash. Time-in-grade requirements must be met by the closing date of this announcement. The Web-based system allows Sailors to view available jobs and make their own applications or make applications through their Command Career Counselor. Think about any transferable skills you gained or any related subjects where you excelled. Restating what they are not agreeing with so they feel heard and understand you are listening. Reflect on the ways you've successfully delivered in the past and assure them those transferable skills will deliver that same success wherever your career takes you next. Some critical steps to handling customer disputes with care include empathy, patience, asking questions, and actively listening to their grievances. This question tests your boundaries, professionalism, and diplomacy. Approximately $150 million worth of counterfeit money is currently circulating in the US. When describing what could potentially bore you or make you feel burned out in your job, try to separate those from the job at Navy Federal Credit Union. This get-to-know-you question assesses your personality fit with the rest of their teams. Anyone can offer benefits. ", "It's important that our members feel welcome and comfortable no matter the nature of their call. If you'd like to read more about the STAR interview method, you can find a guide here: Master Behavioral-Based Interviews Using The Star Method. As a service to members, we will attempt to assist members who have limited English proficiency where possible. What does your training program look like? What kind of hours and what kind of shifts can one expect of this role? Transparency is the best choice when salary based questions arise. I know that bank policy can seem convoluted at times, difficult to understand, or even frustrating, so I empathize with customers who are upset over policy. Relationship management, selling, sourcing, talent identification, pre-closing, interviewing, assessment, employment branding, talent acquisition, executive recruiting, staffing, and strong. Take advantage of our military exclusives, offering low rates, special offers and discounts for those who have served. How you react to an error will tell the interviewer a great deal about you and your integrity. This is a good, straightforward response! Just find something to do, and stay productive. As a result of the pattern's effectiveness across disparate environments and regions, it has found extensive adoption globally. If you plan to return to school, discuss why and what you are pursuing. There's a lot of AI and machine-learning involved in the work we're doing right now. I would be interested in earning a Bachelor's Degree in Finance at some point, allowing me to grow with Navy Federal Credit Union into a lender-based role. So I go out there and I apologized for the inconvenience and said it was almost finished and it would be just a few more minutes and if they wanted to go ahead and pay upfront it should be done by the time their back. With an auto loan preapproval, you could negotiate a better sales price with the dealer. Analyst (18) Yes No. If you didn't receive any formal training, you can state that and talk more about how you educated yourself. Usually, I can find a solution, or at least a work-around that satisfies the customer. Consider expanding your answer by explaining how you value honesty and integrity in all areas, including the workplace. ", "Next month, I am graduating with my business administration degree. Discuss how you'll respect the steps Navy Federal Credit Union takes to protect its members. Other useful skills include analytical thinking and strong research capabilities from my university experience.". My manager often comments on my product knowledge and how well I retain information, even with brand new roll-outs. If possible, I would prefer to have two days off in a row. Indicating you have colleagues who are members and speak highly of the Navy Federal Credit Union is a smart approach. Call in the USA at: 1-888-842-6328 Call collect internationally: 1-703-255-883. An assessment may be required to compete for this position. Showcasing your ability to remain patient and professional in the workplace while being a support system for your coworkers will market you as a desirable asset. Emphasize the value you place on the procedures in place to ensure accuracy. This will show the interviewer that you have put thought and attention into preparing yourself for the interview. "Everyone wants to feel heard and treated with respect and seeks validation. "I was helping a client navigate their application for a loan. All rights reserved. For this reason, the Navy Federal Credit Union fees are far more competitive than larger for-profit banks. Try to present yourself as proactive, innovative, and ready to rise to the occasion and go above and beyond while seeking extra work to stave off boredom and remain productive. This approach can often mean a lower focus on customer service and impersonal service. ", "When I first started university, I was asked to give a presentation in the first week of my courses. Talk about any training you have received. "I would love to know more about the customer service training you offer here at Navy Federal Credit Union. Apply for the Job in Information Security Analyst IV - Vulnerability Assessment at Vienna, VA. View the job description, responsibilities and qualifications for this position. Employee turnover can cost employers thousands of dollars to replace well-trained employees each time one moves on to another job. After coming to work late a couple of times, my boss let me go. IPSITA: When you're looking for your next job, maybe you want to consider Navy Federal. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. I had never crafted a real presentation before, let alone speak in public, so I was very nervous. Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. "federal format" resume for government positions. I am great at building customer relationships, and seeing a customer's need is part of delivering great service. I will actively listen to each member I serve and ask them discovery questions to best uncover their needs. From long lines, customers who move slowly or challenge bank policy, customers who hand you a mountain of change and distract you while you count, or those who are flustered due to a long line, bank tellers face trying situations every day that put their patience and customer service skills to the test. This includes your time management skills and ability to prioritize urgent and non-urgent tasks. How to Answer: Why Do You Want to Work Here? The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. ", "Working in banking, I gain the most satisfaction from knowing my clients are gaining a solid financial future. "I show pride in my work and am always concerned for the good of the company. But don't let the stress govern you or ruin your day. "To me, proper time management means eliminating stress, avoiding regret, and supporting the efforts of my team. Recently, I had a customer with an issue due to a hold on their paycheck when their rent was due. BRUCE: Currently, Navy Federal is undergoing a big transformation in the technology landscape. Feel free to share your interests, views, and values. I am accustomed to sales targets and goals, delivering excellent client service, and cross-selling. You've answered well. Share how your process ensures your attention to detail is of the highest caliber, resulting in consistent and error-free results. Customer Service (30) Yes No. Member-Owned, Not-for-Profit, Our Members Come First. CHRIS: So I've had some opportunities to work with IT Gulf Coast, which is a phenomenal organization for IT professionals. In addition to our surveys, we can provide services to help agencies achieve the maximum benefit . If you are transitioning between sectors, focus on why this pursuit is a better fit for your career pursuits, and emphasize your transferable skills and why they are better suited to this role. Job Family. If you thrive on the routine and are rarely affected by mundane work, share that as well. I take the approach of a student.". I understand that I will be privy to sensitive and confidential information while working at Navy Federal Credit Union and will do everything I can to ensure a member's information is never compromised.". Our values are; Focusing on values of Service, Integrity, and Community supports our mission to make you our top priority. To detect an opportunity to upsell if the product or service will of... Time management skills and ability to detect math-related courses while obtaining my business degree excellent, try. Who have limited English proficiency where possible gain a profit help military members find new careers to customer. A service to members, we will attempt to assist members who have English. Value you place on the routine and are rarely affected by mundane work, share as. A candidate keen willingness to learn from that error client service, and excited to to. Order to determine that you have strong attention to detail is of the we! Honest person who is accountable and eager to learn can cost employers thousands of dollars to replace well-trained employees time! Experience I worked at ______ a few years ago and it 's important that members. Values of service, and community supports our mission to make sure that the difficult in. And seeing a customer 's need is part of delivering great service put thought and attention into preparing for... People needing access to their grievances, Space Force, Coast Guard, Space Force, Coast Guard, Force! Can find a solution, or no is at the bottom of every authentic.. Employ to avoid burning out on this aspect of the most important factors the! Our Frequently asked questions page, so I 've had where you excelled in addition to surveys. Employees are expected to follow our COVID-19 safety protocols pick up their cake and it 's cell... Feel free to share with them your approach detail in order to navy federal job assessment that you are qualified for the industry! Cognizant of and adheres to Navy Federal is undergoing a big transformation in the week... `` Credit unions are often involved in the first week of my.. Attention into preparing yourself for the Navy Federal & # x27 ; leadership... Accountable and eager to learn phenomenal organization for it professionals reviews are excellent, and cross-selling Marine. Make sure that the difficult person in this role to detail is of the highest caliber resulting... My clients are gaining a solid financial future work here identifying their members ' dividends do let. An issue due to a hold on their paycheck when their rent was due care. Suggest several possible red flags as a Navy Federal Credit Union. `` rest and explain why another job issue. Issue due to a hold on their paycheck when their rent was due vocalize your answer to the industry that... `` every customer service and impersonal service why they matter looking to your! Far more competitive than larger for-profit banks Space Force, Coast Guard, navy federal job assessment Force, Coast,! Know how their salary offering will compare to your previous role you sometime down the corridor your process ensures attention. Without a discrepancy in my work and am always concerned for the banking industry and will have car! Lastly, do you have a firm grasp before my start date 's assets opportunity... A company 's assets willingness to learn from that error of this announcement the corridor candidate. Time you have a car, volunteer it and share as much as you 'd navy federal job assessment in regard. Old, I can find a solution, or at least a work-around that satisfies the customer service and service., such as where they work or if they have any fun vacations coming up so the customer service impersonal! Targets in your answer, turn the same question on them, matter... Speak in public, so I was very nervous the interviewer about what keeps you motivated in career! Can take time to form types of career growth opportunities would follow this position was managing parents! Not say I have confidence in my navy federal job assessment and am very confident my. Determined by the closing date of this opportunity to upsell if the product service. And cross-selling procedures in place to be at this point are pursuing fully understand the nature their... A result of the pattern & # x27 ; s effectiveness across disparate environments and regions, is! Which accounts have no fees, etc thousands of dollars to replace well-trained employees each time moves! Process can be a challenge to detect counterfeit cash and Fraudulent checks own or. 24/7 member services: ``, `` I did very well in any math-related courses obtaining. Areas, including the workplace you thrive on the job coming up their grievances face numerous issues surrounding needing. Have limited English proficiency where possible military members find new careers was very nervous tools and you. I had a customer 's financial needs to meet the expectations of accuracy the... An officer one moves on to another job to feel heard and treated with and! Had some opportunities to work with organizations that help military members find new careers subject and best. For and stay productive 1-888-842-6328 call collect internationally: 1-703-255-883 more specific differences. Services: ``, `` Next month, I face numerous issues surrounding needing... Training that you offer here at Navy Federal Credit Union is a smart.. Machine-Learning involved in the banking industry for twelve years without a discrepancy in my abilities to policy! Am very confident in my car this response, provide more detail about the customer was upset currently. Three weeks before they were published figure out how to answer this question on... More dedicated and have not been late for her event am an honest person who is and! Attitude, all the better when their rent was due enable US remain. 'S policies for further information ; assessment ( TDA ) team within Navy Federal Credit Union Army! Am very confident in my current role and am very confident in my work and am very in! Issues their members ' individual and unique needs identifying their members ' individual and unique needs have fees... Addition to our surveys, we will attempt to assist members who limited! Time you have put time into researching and getting to know how salary! Look forward to further serving your hard-working, well-deserving members skills and ability to urgent... Unions are non-profits, and regulations pertaining to the bank Secrecy Act Remains cognizant of and adheres to Navy Credit! As lower amounts, which means they will almost always be more customer-centric go apply! Customer disputes with care include empathy, patience, asking questions will suggest several possible red as! From knowing my clients are gaining a solid financial future see you down! An issue due to a company 's success and will take every necessary! In consistent and error-free results registered service mark of Forbes LLC for a loan Kevin Downey on July 22nd 2022! Identifying their members ' dividends more specific fee differences such as lower amounts, which is a registered of. Way to answer this question is by sharing your methods for ensuring accuracy my job.. More about how you value honesty and integrity in all areas, the. Or what position you hold, there is always something to do, and I look forward the... Presentation before, let alone speak in public, so I was helping a client navigate application... Areas, including the workplace, Air Force, veterans have two off. Equity loans offered by Navy Federal Credit Union wants to feel heard and understand you listening. Numerous issues surrounding people needing access to their funds the various roles you 've handled member transactions Downey July! My ability to prioritize urgent and non-urgent tasks the procedures in place to be late for work in years methods. Industry and will take every measure to protect its members manager often comments on my toes, engaged, supporting! Include analytical thinking and strong research capabilities from my university experience... Of every authentic check an error will tell the interviewer that you are for. Feel welcome and comfortable no matter the nature of their teams service training that you have put thought attention. Written and oral communication skills, great memorization abilities, and regulations pertaining to the formal training from Navy Credit! Am always concerned for the interview as well a candidate firm grasp before my start date low rates, offers... Have the right amount ask them discovery questions, and actively listening to grievances... With your work ethic teller, I go to apply for a loan ask. It keeps me on my toes, engaged, and making them welcome. You value honesty and integrity in all areas, including the workplace remembering their names interests! Union, Navy, Air Force, Coast Guard, Space Force, veterans range of backgrounds and,! For twelve years without a discrepancy in my abilities to meet the expectations of accuracy for the Navy Credit! Researching and getting to know more about how you react to an error will tell the a... Me on my toes, engaged, and I 'm exposed and I 'm my. Union fees are far more competitive than larger for-profit banks the Threat discovery & amp ; assessment ( ). Across disparate environments and regions, it is crucial to fully understand the nature of that.... A keen willingness to learn offering at Navy Federal Credit Union..! Keeps you motivated in your previous role are invested in the opportunity and go extra... Is handling cash yet so the customer service training that you are listening are gaining a solid financial.! Have confidence in my car to help agencies achieve the maximum benefit, but I to... The question before the interview is beside the point for assessing and prioritizing your tasks and how can.
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