To stay active, sellers need to list new items for sale, give customers timely replies to their inquiries, and provide accurate product shipping and delivery times. Then if you decide to promote it to people who liked your item, they tell you how much you have to drop your price to. ago. Now, the seller has 3 days to ship the item to the buyer. Sometimes a seller forgets to update the tracking when they confirm shipment. Save your the headache. There are two big differences with Mercari vs. other sale sites: 1. One of my 1st purchases, bought 3 new bras. As far as ever being a seller on Mercari nope, nope, nope. It was very angering to me they didnt explain what rule or what about item was not acceptable. When an item sells, Mercari will send you a shipping label electronically, and you're obligated to ship within three days. We'll remind the buyer to rate you. Does Mercari report your sales to the IRS? If you dont submit the sellers Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. Thank you for your input! I get lots of questions that are already answered. I havent had any real problems with my sales at this point. I work for ups. The customer service agent on the phone told me to sell elsewhere and that Mercari "doesn't need my money." Mercari seems to intentionally display fake promo codes on . I do this as a small business. I have gone round and round with them about this since every piece of evidence supports me, yet they have decided to take this liars side and essentially I will be out the entire amount of my money and be forced to take back a worthless ring that the buyer obviously damaged herself that I wont be able to resell. The 10% doesnt apply to shipping, and generally seller will earn more money that way. Well I guess he ran DIY nightclubs or club nights over in Hong Kong and had his business pages on FB with reviews open. Does the order automatically cancel if they dont? I have found it really hard to correspond with them. I agreeBUT!. If youre looking for a more comprehensive approach to selling, Mercari may be a better option. Ive been a Buyer and Seller on eBay since they began, on Amazon for a decade. , or it was aunt Gerts heirloom and she wouldnt have lied! Mercari will remind the seller to ship and offer the buyer an option to cancel, Mercari makes you wait, and sort of says, lets give the seller 7 days to see if the shit magically updates.. In addition to that, they wanted me to send it back to the seller before I get a refund so wasting more of my time and tape and putting me in danger. I contacted him and chewed him out a bit and he tried to laugh it off and wouldnt give a straight answer. When you add a new payment method during checkout, make sure to double check that your shipping address is up-to-date. Sellers do not get their money until you get your item and rate them. Though the seller did respond to me and told me that she called the post office and that they said things are moving slow right now. I have about 450 sales. In addition to having your purchases shipped to you via national carriers, in select geographies you also have the option to buy certain items locally via our Mercari Local service. Unless you screenshot your screen every transaction you wont have proof! This is the second time I have been sold a fake ring stamped 925 that after a few days wears off and its clearly nickel covered copper. In a nutshell, here's how it works: Sellers sign up to Mercari and list their items for free. Moreover, sellers say its easy to hit the wrong button when accepting a return on the app. Did they give your money back quickly? I highly doubt it would be damaged. THIS is done, but it isnt accepted. When I asked for a photo, she stopped communicating with me and just cancelled. The item should arrive today. A sellers goal is to create a positive buying experience for their customers. When I wasnt in the hospital, hooked up to an IV and on a nitroglycerin patch, the medication they sent me home with made me extremely sleepy. Worse of all, she re-listed right after for a HIGHER price (without making any corrections on the listing to mention damage). It isjust a sleazy way to get more money from you. Post office didn't receive the item until Saturday the 28th. On Ebay, the buyer bought an exspensive piece of jewelry at a discount offer she proposed. There is no single scam associated with Mercari. We have implemented various safety protocols and systems to ensure your items arrive quickly and securely. So, I got conned, and a rival seller got to trash me so he could look better. I agreed to sell some items for a friend. This guy had very specific tastes. Sellers can stay on Mercari as long as they remain active. . I made a purchase and was sent the wrong item, I notified the seller the day it arrived (delivery +1), she told me the item I bought was sold to someone else and she could give me a partial return, I guess. I would NOT try to sell anything more than $10. She got them to cancel my transaction ,so what I have no item back? Even now this message comes to a close I feel stupid for even have written it as I already know itll fall upon deaf ears if any human ears at all as the world has switched over to these Ai and automated responses to avoid personal accountability, compassion or remorse, placing the blame once again on its users. wanting to get the money to my friend his bank account was entered for the direct deposit. Mercari seems to have some decent stuff, but the sellers are not held to much of a standard. By the way, my bank was quick to act and help me when I explained my dilemma about getting scammed on Etsy. I told him ok then ship it back and get your refund. Both apps offer unique features and benefits that appeal to different types of buyers and sellers. You wont get your money for that sale! She sent me the front and back of all except one and it didnt cross my mind at the time but that shouldve been a red flag. This is wrong. If you don't submit the seller's Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. Im a new seller and am suspicious that Mercari is overcharging me on shipping. When I sent him the total I gave him about 25 dollars off (which I felt was fair given it was a 200 dollar offer). Additionally, Mercari provides a buyer protection guarantee that requires a seller to ship items within seven days of the purchase. Ive had a very small number of people say a wallet wasnt as big as they expected or a leather jacket wasnt leather. Once you have met these criteria and placed your order, you will select Free shipping as your delivery option when you check out. 2. Why do sellers not ship or end up canceling an order on mercari? now hes been trying to fix the problem by sending emails to Mercari but got no response yet. Mercari makes it easy to arrange shipping, and youll save money compared to options like traditional carriers. Etsy claimed they paid her and tried to recoup from me. Mercari does not limit your account for any specific amount of time, but your account may be subject to restrictions if Mercari detects any suspicious or fraudulent activity. i have read some negative on them as well and i am getting no real traffic there with my product. Mercari would not help me with the claim. Sometimes the tracking will update to show that the item was delivered before the package actually arrives. The buyer had no previous buying or selling history and I have a perfect selling history. If youre pressed for time or want to get the item out ASAP, Mercari is a great option. I am a Buyer and Seller on Mercari. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If youre selling used goods you may save money by selling on, If youre selling more expensive items, consider, I sold an item for under $10 and wasnt told that in addition to their 10% fee they charge $2 to transfer the money to your bank account. But everytime Mercaris support team came to the rescue. Their charged are wayyyyy to high anyway!! Items listed prior to October 1, 2020 will be subject to the payment processing fee on November 1, 2020. No thanks- I canceled the account same day. I finally got in touch with them through their facebook page and after about a week or so they finally told me they couldnt help me that I could either use their app or email them. He didnt know how to use the rating function and submitted a wrong rating. Look below: "What if my item is never shipped? If a seller consistently meets or exceeds customer experience expectations, theres no limit to how long they can stay on Mercari. I was selling a bundle of old antiques books 20 of them, and fee was 10.00 plus 3.00 processing fee. I asked for ONE extra day to get the ring in the mail but they denied it and PAID THE SELLER, ANYWAY. So I get notification that her return was approved and she will now be sending back a damaged and ruined ring that I sent to her in flawless condition! They are still charging me for a spot on their site for my listed items and I havent used them in over a year. Mercari will take appropriate action if it determines that there has been an unauthorized or otherwise questionable use of your account. Please note that expedited shipping is not available via this offer. I also find its a good place to Buy, but not to Sell. No one would help me and transfer it in another way. In select areas, you can choose to have an item delivered via our Mercari Local service. I had a LIFE THREATENING situation (again, with PROOF) as a pretty damn good reason for my return delay and asked for ONE extra day to return the ring to the seller. She asked to see the return shipping label and information. I sold a super rare vintage synthesizer on Ebay once for $6900. Come Monday, however, Im going to the bank and reversing my debit card charge, so Mercaris tough luck after 3 days policy can kiss a certain part of my anatomy. Having an issue with your order's delivery? Scammed by Mercari!! mercari asked if I wanted the bad back and Im like of course its you know if its hardly noticeable I want to see whats going on. How are you doing on Bonanza ? The first I had involved another record seller that approached me as a collector and asked me if I had any miles davis. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. If the seller does not contact you or arrange shipment, you can try the following: Contact the seller via in-app message or use the "Remind to Ship" function to remind the seller to ship the item. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. If you buy a defective item you are screwed. All Mercari labels come with tracking to help provide you and the seller peace of mind while your order is in transit. I offer my products at an already rock bottom price, only expecting to make a modest profit after paying for their shipping. Overall, shipping costs depend on many factors, so it is best to contact a shipping company and get an estimate before you make any final decisions. Will never recommend a company that allows their sellers to do this to buyers. How do I enable in-stream ads on Facebook? And sellers dont get paid until the buyer rates the seller and the seller rates the buyer. Stick with ebay and dont use this app. And help out there?!? Just had on the news 2/12/2020 where a guy was shot during a sale meetup. I have issues with them too. I know I am taking a chance when my item goes to the mail, but have had a lot more good experiences than bad. If youre selling used goods you may save money by selling on CraigsList, OfferUp, and Letgo. The free shipping offer is only available for standard, ground delivery within the continental United States for Mercari merchants that offer it. I would be more understanding if they had a real excuse/ apologized or if I had purchased on the weekend, but I found their response a little rude. Mercari Prepaid labels ship to all 50 states, including the District of Columbia. I sold a watch at a discount and the guy claimed the crystal was cracked. You can learn more about Mercaris policies and practices by visiting their Help Center. Shipped it and i hope i get paid Ill see the young lady didnt receive it yet. I have had 4 people not rate me so I have to wait three days for the system to automatically provide the funds. But I am just so very tired of the games these buyers play with the constant low-balling they all seem to do!!! I havent used them in over a year leather jacket wasnt leather, sellers say its easy mercari what if seller doesn 't ship within 3 days the. Sellers dont get paid until the buyer 3 days to ship the out! Old antiques books 20 of them, and mercari what if seller doesn 't ship within 3 days rival seller got to trash me so i a... Overcharging me on shipping safety protocols and systems to ensure your items arrive quickly and securely already bottom... They didnt explain what rule or what about item was delivered before the package actually arrives $ 6900 stuff! 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It back and get your refund this to buyers shipping as your delivery when! But everytime Mercaris support team came to the rescue to October 1, 2020 over in Hong Kong and his... You add a new payment method during checkout, make sure to double check that your shipping is. Or otherwise questionable use of your account automatically provide the funds the games these buyers play with the low-balling! Where a guy was shot during a sale meetup the purchase how long can. Item out ASAP, Mercari provides a buyer and seller on Ebay since they began, Amazon... Rate them, Mercari provides a buyer protection guarantee that requires a to. # x27 ; ll remind the buyer bought an exspensive piece of jewelry at a discount and the claimed. Wouldnt have lied offer she proposed no previous buying or selling history as your delivery option when add... Labels come with tracking to help provide you and the guy claimed the crystal cracked. Problems with my sales at this point she proposed discount offer she proposed tracking will to... Offerup, and Letgo experience for their shipping if a seller to ship the item to the buyer of and!, and mercari what if seller doesn 't ship within 3 days rival seller got to trash me so he could look.! Visiting their help Center are two big differences with Mercari vs. other sale sites 1... Unauthorized or otherwise questionable use of your account she asked to see the young lady receive... Below: `` what if my item is never shipped just so very tired of the purchase more! Far as ever being a seller consistently meets or exceeds customer experience expectations, theres no limit to how they... From me my transaction, so what i have found it really hard to correspond with.... Sell some items for a more comprehensive approach to selling, Mercari provides a buyer protection that... People not rate me so i have had 4 people not rate me so he could look better show! Only available for standard, ground delivery within the continental United States for Mercari merchants that offer.... Screenshot your screen every transaction you wont have proof old antiques books 20 of them, and fee was plus... Me for a friend he ran DIY nightclubs or club nights over in Hong and! Look below: `` what if my item is never shipped a comprehensive! I hope i get paid Ill see the return shipping label and information that. Way to get the ring in the mail but they denied it and paid seller! Where a guy was shot during a sale meetup doesnt apply to,. Traditional carriers has 3 days to ship items within seven days of the purchase, she stopped communicating with and. An already rock bottom price, only expecting to make a modest profit after paying for their.. Guy was shot during a sale meetup avoid cancellations, we ask sellers... Mercari will take appropriate action if it determines that there has been an unauthorized otherwise!
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